iThink Premium – Omni-Channel Call Center Solution : We plan, design, deploy and support professional Cloud or On-Prem Call Center solutions in Nigeria. A good and reliable Call Center enables effective internal and external business communications. We have the capacity to setup efficient inbound and outbound Call center for business of any size using top of the range hardware and software products to enable automatic call routing, agent productivity tools, call center analytics, call details and reports to easily plan and optimize your business. We can deploy cloud-based Call Center, On-Premise solution or a combination of the two for any kind of business

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Increase your self-service capacity, reduce call volumes, raise CSat scores, and improve first call resolution.

Contact Center AI

Omni channel call center solution

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Delivering Technologies

Every call, message, and chat holds a unique customer story

that meet your business needs

Welcome to iThink premium technology

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OUR TECHNOLOGY SERVICES

Unite all communication channels

in One cloud based platform

Call Center Solution

Our omichannel call center solution handles interactions with customers from multiple channels

IT Procurement

We work with industry-leading hardware and software manufacturers and have accreditations with some of the largest ICT brands.

Website Design

Our focus is on helping our clients bring their desired business ideas and goals to live by delivering tangible, measurable results.

Whatsapp Chatbot

Our WhatsApp chatbots offer versatile solutions for businesses, like customer support, appointment scheduling, order management, lead generation, and more.

Software Solution

Our comprehensive approach includes consulting, engineering, and support services. As a software solutions provider, we deliver custom AI, Blockchain, IoT, …